Q: Where can I travel?
A: Chartering a private aircraft grants you access to thousands of executive use airports located throughout the United States. We require an approximate runway length of *3500 feet minimum for turboprops. *Weather conditions may require a longer runway.
Q: What refreshments are served on board the aircraft?
A: Eastern Air Express provides a selection of snacks and beverages aboard the aircraft. We will discuss your catering requests when we arrange your flight. We will coordinate catering for you and your guests, as well as arrange any special dietary or beverage requests.
Q: What destination services does Eastern provide??
A: Eastern Air Express pilots will escort you and your baggage to the executive terminal buildings, where your requested ground transportation will be waiting.
Q: What kind of security procedures can we expect?
A: We may request luggage and person checks, as well as picture ID verification by our Captains. At other destinations, you may be subject to security checks at those private terminals as well. You can be assured that our crew members have also undergone stringent background checks prior to being employed with Eastern Air Express. We implement the highest level of privacy and confidentiality with your personal information.
Q: Are there any cancellation fees?
A: A 50% cancellation fee is charged for any flight not cancelled within 24 hours of your scheduled departure time. Cancellations received after aircraft has departed will be charged according to flight time on aircraft and pilot service charges.
Q: What if Eastern Air Express does not have an aircraft available for me to charter?
A: If we do not have an aircraft available that satisfies your travel requirements, we will use our network of approved charter partners to obtain whatever you need.
Q: Are the airplanes safe?
A: Our entire operation, not just our aircraft are regulated and closely monitored by our safety team, maintenance personnel and the FAA. Safety is our number one concern.
Q: What if I am interested in owning my own aircraft, can Eastern Air Express help?
A: Yes, we at Eastern Air Express operate our own aircraft and can operate your aircraft for you. We can even help off-set costs by using the airplane for charter.
Q: What level of training do Eastern Air Express pilots receive?
A: Eastern Air Express exceeds FAA requirements for pilots. Eastern Air Express pilots participate in FAA required recurrent training, medical exams and safety screenings. All pilots are FAA certified and licensed. Eastern Air Express provides a captain and copilot crew on every turbo prop flight.
Q: What if I have extensive travel needs but don’t want the cost of owning an aircraft?
A: Eastern Air Express can provide individual trip quotes, block time, jet cards, one way, and round trip pricing.
If you have any additional questions feel free to contact us.
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